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Airbnb Customer Service: To make your stays grow warm with comfort!

Here’s a tip for everyone, if you are a consumer of any product or service of a company the first thing you need to know to judge them is by its customer care service. You can judge how serious a company is for selling their goods and service, and how serious a company takes its customers. Airbnb has passed this Judgement test by designing a sophisticated customer care service.

Airbnb has more than 7 million hosts registered with them and tens of millions of customers who want to rent a place. It has a customer care service which manages not only customers but also the hosts. This task is done by more than 12000 employees of it who work 24 hours a day and seven days a week.

Airbnb customer service image
Airbnb customer service image

It has made it easy for people to contact them by providing support in more than 20 languages and minimizing the wait time by introducing local helpline or customer care numbers for different countries. Also, it eased up the process by introducing more number of ways to contact like you can contact Airbnb via customer care number if you want to speak to a person, or via live chat to a customer care executive, or by tweeting you queries to their twitter handle, or by emailing them to the mail address provided by them.


Airbnb, Inc. is an online marketplace used to offer lodging, primarily homestays, or tourism experiences. In simple terms, Airbnb provides you with properties you can rent for a short amount of time without owning a single property. This multinational company was founded in 2008 and is headquartered in San Francisco, California in the United States.

With over 7 million hosts registered worldwide, Airbnb’s net income register in 2017 was over 93 million USD and revenue over 2.6 billion USD. In the case of Airbnb their customer care service not just has to take care of the customers booking the properties but also of the hosts registered with them.

For doing so, Airbnb has 12,736 employees as registered in 2019; their sole job is to listen to the queries of the customers and the hosts and resolve them. It has made it easy for customers to reach them using a very sophisticated customer care service system. You can reach them via any method that you choose; you can email them, call Airbnb customer service, text them, or reach them via social media.

Airbnb Contact Numbers

Airbnb has provided several ways for customers to contact their customer care service. You can reach Airbnb customer support via the phone number, email address, live chat, or directly emailing your queries to the address provided by them. But the most recommended way to reach Airbnb customer service is through phone number. Here are some of the ways you can reach Airbnb support center:

Airbnb Phone Number List

ServiceAirbnb Customer Service Number
USA customer service+1-855-424-7262
Neighbourhood support +1 (855) 635-7754
Toll free Airbnb contact number000 800 4405 103

Directly calling Airbnb customer service phone number is the fastest and most recommended way to reach them. The maximum wait on the customer care line is around twelve minutes, and the average is for seven minutes long or less, depending on the traffic.

Corporate Address of Airbnb Office

You can also mail your Airbnb complaints to a mailing address and get a response from them within 2-3 business days. The mailbox address provided by Airbnb is as follows:

888 Brannan St.
Floor 4
San Francisco, CA 94103.

Airbnb Customer Service Email & Chat Support

There is no such email provided by the company. It’s a long shot, but you can try emailing these people:

Brian Chesky, CEO of Airbnb at

Chat support:

Another preferred way to contact Airbnb customer care service is via the messaging centre provided by Airbnb. If you want to contact customer service via messaging centre, click on the link given below.

Visit Airbnb help page, and login with your mobile number to get access to the chat support.

Social Media platforms

Airbnb Customer Service Hours

Airbnb’s customer services’ global community support team works 24/7 in 11 different languages. But the best time to reach them would be afternoon hours when traffic is a little low.

Airbnb Reviews

Airbnb is known to provide the best travel destinations with excellent services and discounts as well. Although, Airbnb has both positive as well as negative reviews through which they thrive to provide you the best. A customer who has chosen Airbnb for his travel plans says- ‘Despite the gloomy Pandemic in the world, Airbnb provided a stress free accommodative option and was very prompt in clearing my concerns.’

Yet another customer was quite upset with their refund policy saying- ‘As my hubbys doc recommended not to travel until the pandemic subsides we cancelled our travel plans almost 5 weeks ago. Yet Airbnb refuses to refund our money and has retained ten thousand dollars of our money. This is an absurd exploitation for the grave situation the world is facing right now.’


How to contact Airbnb directly?

To contact Airbnb directly, you can either use a messaging centre provided by them or you can use Customer care numbers. The most preferred way to contact Airbnb customer care executive is via phone number. The contact info for Airbnb is given below
1. Phone number- +1-855-424-7262 or toll free number 000 800 4405 103.
2. You can get in touch with Airbnb customer service through their social handles also.

How to contact Airbnb by email?

Airbnb doesn’t provide its customers with an email address. But if you want to contact them through email, just follow the following steps:
Step1- Visit
Step2- Choose reservations option
Step3- Choose the option it’s about something else where you will be provided with a ‘call us’ option and ‘message us’ option from which choose accordingly and get your query cleared.

How to contact Airbnb by phone?

To contact Airbnb via the phone number, you can use the following phone number provided by Airbnb: +1-855-424-7262 or toll free number 000 800 4405 103.

What is a phone number to contact Airbnb?

The phone number to contact Airbnb customer service is +1-855-424-7262.

Where is Airbnb headquarters?

The Headquarters of Airbnb is situated in-
888 Brannan St.
Floor 4
San Francisco, CA 94103.

How to contact an Airbnb representative?

You can contact Airbnb representative via Airbnb’s customer care support number, +1-855-424-7262 or their toll free number, 000 800 4405 103.

Where is Airbnb customer service located?

Airbnb’s headquarters is located in San Francisco, California, in the United States. Although Airbnb has many branches where you can post your query or visit them upon your convenience. The branches are-
San Francisco, US (HQ) 888 Brannan St.
Los Angeles, US. Los Angeles, CA, USA.
Miami, US. Miami, FL, USA.
New York, US. 627 Broadway.
Portland, US. 34 NW 1st Ave.
Seattle, US. 720 Olive Way.

How to message Airbnb customer service?

Airbnb also provides live chat support known as messaging Center. You can contact them via live chat using the following link:

How do I contact Airbnb about a refund?

To contact Airbnb about a refund you just have to follow these steps:
1. Open the link
2. From the topics select Payments, refunds and more
3. Select the refund option from the page
If you don’t see the topic related to your query, just tap on I Still need help and from there select the way you want to contact Airbnb, via messaging or via phone number.

Is it free to call Airbnb?

Yes, Airbnb provides a toll free number, 000 800 4405 103.

How do I email Airbnb?

Airbnb does not provide any specific email address for customers to contact them, but if you want to contact Airbnb via email, you can reach- Brian Chesky, CEO of Airbnb-

Does Airbnb have a live chat?

Yes, Airbnb provides its customers with live chat support. To chat with Airbnb’s customer care executive just open the following link and login.

How do I file a claim with Airbnb?

To file a claim with Airbnb, you just need to visit Airbnb’s resolution centre via the following link: Now you just need to claim your security deposit within 14 days.

Final Verdict

Airbnb is one of the most trusted and legitimate sites for renting a place for a short period. With more than 7 million hosts registered and reached in over 191 countries, the company has a massive responsibility of keeping them satisfied and happy. For this purpose, Airbnb has over 12000 employees, who work day and night to resolve any issues you have.

Airbnb has made it so simple to reach them that anyone with a phone or without a phone can reach them. They have live chat support where you can talk to a real person through texts, they have customer care numbers you can call, they’ve got a Twitter handle made just to register your queries and they have provided you with a mailing address you can use to mail them. All of this just to make your stay with Airbnb comfortable and better.

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