Skip to content

Macy’s Customer Service – Contact through Numbers, Email or Chat!

Originally named as R.H. Macy and Co. and now popularly known as Macy’s, this retail company was founded in 1858 by R.H. Macy. It operates as a luxury department store in several cities across the United States. Since its establishment, Macy’s has seen an ever-increasing consumer base. Hence, it is likely that these customers also face a number of issues and complaints while shopping at Macy’s. Macy’s customer support comes to their rescue wherein customers can ask for help regarding any problem faced by them or enquire about Macy’s services and products.

By February 2019, there were as many as 584 stores throughout the US. It is a legacy brand trying to hone their creative skills in order to provide customers with a satisfying experience when they walk into their stores. And this is not all. The technicians working at Macy’s have been engaged with advanced technologies to enhance their customers’ experience.

Focus is being paid to make a customer’s journey fulfilling and seamless. With novelty and technology as its key focus points, it aims at designing effective customer service support and thus leaves no stone unturned in making Macy’s customer support services hassle-free and faultless.


Macy’s continues to be a favourite among customers and has been able to develop its brand image in the market. While there are several factors owing to Macy’s unwavering popularity among customers, one of the many reasons is the host of visitor services along with shopper services provided by it.

Macy's Customer Service image
Macy’s Customer Service image

The company offers a wide range of commodities, which includes clothing and accessories for men, women and children, cosmetics, home furnishings along with other consumer goods. Macy’s bank subsidiary, FDS Bank, provides credit processing, customer service, and credit marketing services. Some of the popular services provided by Macy’s are-

  1. Personal shopper
  2. The bridal salon
  3. Corporate sales
  4. Home services
  5. Travel services

Macy’s Customer Service Numbers

Customers are provided with Macy’s phone number, through which they can dial and have a chat with Macy’s representatives. Contact Macys regarding any orders or returns or billing or any other support.

ServiceMacys phone number
Macy’s customer service phone number 1-800-289-6229
Billing support1 (888) 431-6229

Macy’s Customer Service Hours

Macy’s hours: The helpline numbers provided by Macy’s can be contacted in the corporate office hours, i.e., from 8:30 am to 5:00 pm and they are closed on Saturdays and Sundays. So, if you want to get support from Macy’s Customer Service, contact them between 8:30 am to 5:00 pm.

Macy’s Corporate Office Address

You can also mail your Macy’s customer service complaints to the corporate office. The Macy’s headquarters is located at Cincinnati, Ohio, United States.

Macys Corporate Office

7 West Seventh Street
Cincinnati, OH 45202
United States

Macy’s Near Me

You can access your nearest Macy’s through their official store locator provided in the website;

Macy’s Official Site / Contact Us

Visit Macy’s website: for information on various kinds of services they offer and get to know the discounts offered by them.

Macys contact us page:

Macy’s Live Chat

Macy’s customer service chat support is currently offline. You can contact them with the help of contact numbers or through Macys customer service page when you are unable to get access to the Macy’s chat.

Macy’s Customer Service Email

Customers can use the email offered by Macy’s to address any grievances and ask for any support needed to file claims. The link to the page where customers can fill the form and contact them is

Macy’s Social Media Links

Social media is a very useful and potent tool for connecting with customers and the public of all sorts anywhere and everywhere. Macy’s can be followed at various social networking sites like Facebook and Twitter. Due to this, chatting with the associates and getting one’s doubts addressed becomes easier for the customers.

Macy’s Review

As one of the oldest and largest department store chains in America, Macy’s has witnessed aplomb in sales for the products offered by it. By holding events and yearly parades, like the Macy’s Thanksgiving parade, it has managed to carve a niche for itself and remain popular even to this day. The services at Macy’s have received mixed reviews from its customers. There are some customers who feel the retail giant does well in satisfying their shopping demands for specific items and offers impeccable service, which makes them exit the store with a big smile on their faces.

One customer implied- ‘Their product line is impeccable and their retail prices thankfully are reasonable which makes me shop at Macys again and again’. While another customer said- ‘There is nothing new at their stores. The customer representatives are very rude and ill-serviced. Not happy at all!’.


How to call Macy’s customer service in the USA?

Macy’s customer service number for services in the USA is 1 (800) 289-6229.

What are Macy’s customer service hours?

Macy’s customer services stay open during their corporate office hours- 8:30 am to 5:00 pm from Monday to Friday and closed on weekends.

How do I speak to Macy’s customer service?

Macy’s can be contacted through its customer service number -1-800-289-6229

What is Macy’s customer service email?

The link to the page where customers can fill the form and contact Macy’s customer care is

What is Macy’s customer service number?

Macy’s customer service number is -1-800-289-6229

How do I contact Macy’s corporate office?

Customers can reach Macy’s customer office through this address –
7 West Seventh Street
Cincinnati, OH 45202

What is Macy’s phone number?

1-800-289-6229 is Macy’s contact number.

Is Macy’s customer service 24 hours?

No, Macy’s customer service is not available for 24 hours.

What is Macy’s 800 number?

1-800-289-6229 is Macy’s 800 number.

How do I file a complaint with Macy’s?

Macy’s provides its shoppers with various methods to reach them. Customers can use their social media handles or use Macy’s customer service number and even use Macy’s customer service email to file their complaints.


Macy’s has for years been bothered by those same issues that are faced by its peers in the retail business-the forever changing shopping habits and a practice of unbelievable discounts and promotions. It also faces increasing competition from several online retail giants which have become a shopping hub of the American public. The company is also making efforts towards introducing new and exclusive products to its inventory.

Its latest update being the line of modest clothing in maxi dresses, suits, and hijab. Alongside this development, the company has also suffered losses and has received innumerable complaints from dissatisfied customers. It had to close its stores in several places. In a nutshell, Macy’s has had its set of challenges and profits and continues to lure shoppers all across the United States.

Back To Top