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eBay Customer Service Phone Numbers, Support Hours & Email Id

Can we even imagine our lives without the e-commerce websites we all shop through? Not really. eBay is one of those websites that has changed our shopping habits. One could not have thought of being able to access a platform where buying new and refurbished things was possible, along with selling. This is the exact gap that eBay has been able to bridge. 

The name and reputation that eBay has today, given how much trust customers put into the company, is all because of the excellent customer service they have been providing. Shopping and not really having the object in hand means a great trust has been placed in the seller. For most parts, eBay has been able to stand true to this trust.

eBay Support

eBay is an e-commerce website that brings buyers and sellers together for business. Pierre Omidyar founded it in 1995. One could call this period revolutionary, seeing how much eBay has evolved through the years it has been active. The sellers and buyers involved aren’t just transacting on new products but old and refurbished ones as well. 

eBay was one of the first websites to have such a system and then the others followed behind. Complete support is provided by the company to all sellers and buyers while ensuring that business is authentic and genuine through eBay support.

eBay Customer Service Number

For all existing customers, getting through to customer service is quite easy through the eBay customer service phone number. Upon calling, you will be asked about the query or issue that you might have and based on that your call will be transferred to the specific person.

If you wish to talk to someone directly, press two after calling and then enter the pin. If you don’t have a pin then simply press # after 2. The best time to call and reach eBay customer service personnel is 8:00 in the morning. Otherwise, you will usually get a waiting time of 20-30 minutes on the eBay contact number.

eBay Contact Info

eBay phone number (Toll Free)866-540-3229
Technical support 1 (866) 961-9253

eBay Customer Service Hours

The phone number for eBay is reachable on all days of the week. Only that the timings differ on weekdays and weekends. This is for any kind of query or issue that you might have with your order or anything else.

Customer Service Hours: Monday to Sunday – 5:00 a.m. to 10:00 p.m. 

Store Operating Hours: 8 am to 5 pm.

It is best to call them in the morning because you will be able to reach someone quicker at that point. Otherwise, the minimum wait time can be expected on the eBay customer service telephone number. For targeted help regarding any query, a website is an excellent option for seeking help. Although calling will be a quick resolution in times of hurry.

eBay Headquarters Address

The eBay headquarters is the location you would need to reach out to in case of business enquiries or if you have to mail something to them. The corporate office is located in San Jose, with the exact address given below. You are free to send your feedback at any point in time or share something else via mail on the same address. FAX and the eBay support number for the same office have also been given to you, in case it is required. 

eBay – Whitman Campus
2065 Hamilton Ave.
San Jose, CA 95125


eBay Park North
2211 N 1st St.
San Jose, CA 95131

eBay Website

Since eBay itself is an e-commerce website, their customer support on the eBay official site is expected to be quite helpful, which it is. The help section available on the official website has all possible queries and issues that might arise, listed for you. Anyone can very easily follow the trail of that specific query section and get it resolved quickly.

The same help and eBay contact us section of the website also has a blog where all possible issues have been detailed along with the process of proceeding in such a situation. This becomes helpful for customers as well as the person attending them. Problems can be resolved quickly, as well. 

There is a ‘call us’ section as well where you can get targeted help. Anyone with any kind of issue simply has to select his/her query and then the direct call can be made on the eBay customer support number. Be sure to login into your account before you move forward with calling. Otherwise, you will be asked to sign in first. 

eBay Customer Service Email Id

A lot of times, email becomes a better option for contact, especially when you have to give a detailed description of your problem or send an image, in comparison with contacting eBay by phone. The official email address for eBay is

eBay Social Media Links

Like all e-commerce websites today, eBay has a strong social media front and it is very much possible to reach them through these platforms as well. Whether it is feedback or queries, both will be accepted if you contact eBay customer service

eBay Review

Customers have always been appreciative of the service that eBay has been providing and the kind of platform they have developed for them. Everything has become so quick and easy. Even if something goes wrong with the orders, problems have been resolved very easily through the website itself. Despite the wait time on eBay customer support phone numbers, the customer service personnel has been very generously helpful. 

How to cancel an eBay order?

It is possible to cancel an order through the website or by calling eBay customer care number. Follow the steps below

  1. Once you login to your eBay account, go to your purchase history
  2. Find the order you want to cancel. 
  3. From the drop down option for more actions select the contact seller.
  4. Request to cancel the order and explain the reason for cancelling.
  5. Select Send. 


How to contact eBay by phone?

Customers can call on the eBay help number and reach a live person to discuss their issues and queries at 1 (866) 540-3229. 

Who owns eBay?

eBay is owned by the Iranian-American economist who founded the company, Pierre Omidyar. 

How to leave feedback on eBay?

Sending feedback on eBay via mail is one of the best options; otherwise, reviews can be left on the official website. 

How to contact sellers on eBay?

Every product listing on the eBay website has a contact the seller option which can be used for the same. 

How to email eBay?

You can email eBay at their official website,

How to contact eBay online?

eBay doesn’t have the option of instant contact online option like chat. You can email them or call their customer services at 1 (866) 540-3229. 

How to contact eBay customer support directly?

Call eBay toll free number, 1 (866) 540-3229 to reach the customer support at once. As there are no support centers at many locations, it might to difficult to talk to the customer care in person. Instead you can write letter or leave a message in its social media pages.

How to contact eBay for a refund?

Attain refund through the website or by calling customer care with your issue, 1 (866) 540-3229. 

How to contact eBay customer care about a problem?

You can contact eBay customer care about a problem through 1 (866) 540-3229.

How to use eBay customer service chat?

eBay chat is not available officially, though you can email them at  

Where is eBay headquarters?

San Jose in the United States is the location of eBay headquarters. 

What time does eBay customer service open?

eBay customer service opens at 5 am on all days. 

Where is the eBay customer service located?

The main eBay customer service office that is the headquarters is located in San Jose, USA. 

How to send a message to eBay customer service?

You can use the social media lines of eBay like Facebook, Instagram, Twitter to send a direct message to eBay.

Does eBay have 24-hour customer service?

No, eBay customer service is not available for 24 hours. 

When should I call eBay customer service?

You can call eBay customer service any time between 5 am to 10 pm. 

How do I contact eBay Australia?

eBay Australia provides a live chat option in their website at

Final Words

eBay has proven to be an excellent platform for customers and sellers both. Being able to bridge such a wide gap is commendable and eBay has done that very successfully. Customers have been happy with the products and customer service. 

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