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Optimum Customer Support Numbers & Customer Service Hours

Optimum customer service was initially known as Cablevision systems corporation until it was shut down and sold to a European company, Altice. Cablevision was easily the 5th largest cable supplier and the 9th largest TV provider in the United States. It provided services like high-speed internet connection, Digital cable, and VoIP phone service, all known as Optimum online Optimum TV/Digital cable, Optimum voice, respectively.

It was the most famous provider in more than 19 states across the US. Altice US still operates under the brand name Optimum. Even though the ownership of the brand has changed, it is still well known for its co-operative customer services. You can contact the Optimum phone number to get any of your issues resolved.

Optimum

optimum customer service image
Optimum customer service image

Cablevision was one of the largest providers of internet connection as well as TV services in major cities like Connecticut, Newyork, New Jersey, etc. It was an American company that was later bought by a European conglomerate, Altice in the year 2016. The company was started in the mid-1960s on Long Island.

By the 1980s, it expanded the business to Cleveland, Boston, and Chicago areas, but they reduced their services to about 19 states only in the 1990s, which were located in Cleveland, Boston, and Newyork. Although it decreased its size geography-wise, the company was still able to increase its size in terms of subscribers, which went from 2.9 million in the 1980s to 3.5 million in the 1990s.

 By the year 2013, though, Cablevision started to see its downfall. First, it sold Optimum online and then had to lay off about 400 employees in the same year. In 1994 Optimum bought Madison Square Garden and in 2010, MSG was officially launched as a subsidiary of Cablevision and called Madison Square Garden Company. Both the companies were managed by CEO James Dolan up until 2016 when Cablevision turned to Optimum.

Optimum Support Number

Optimum has a customer care service, which is said to be very simplified, co-operative, and genuinely helpful. They do have different toll free contact numbers for different places; Optimum more frequently used in the central parts of Newyork, New Jersey, and Connecticut. Some main Optimum customer service numbers mentioned in the table below.

Main Optimum Online Customer Service Numbers

Optimum Phone Number
Customer Service(800) 735-5379
To Upgrade866-200-7273

Other Optimum Customer Care Numbers

More Optimum Contact Numbers
CONNECTICUT203.870.2583 (Residential Customer Service)
203.870.2492 (Residential Sales)
LONG ISLAND631.393.0637 (Residential Customer Service)
631.393.0707 (Residential Sales)
NEW JERSEY973.230.6048 (Residential Customer Service)
973.230.2037 (Residential Sales)
NY: BRONX, BROOKLYN, WESTCHESTER718.860.3514 (Residential Customer Service)

Optimum Contact Us

Often it’s easier to solve a customer’s queries or problems if they’re well informed about it. The Optimum customer care page contains information on a lot of generic issues that any customer might face like, payments, online payments, new services, plan change-related queries, etc.

-For a more detailed contact list or department-specific problem, you can check out Optimum’s official site at https://www.optimum.com/contactus

– You can check out their list of generally received issues, that you can solve all by yourself if you are well informed, you can check their online assistance page here www.optimum.net/support/alticeone-picker/?referer=/support 

These will get you in touch with the Optimum customer representative.

Optimum Customer Service Hours

Optimum customer service remains accessible to its customers during its support hours. For every regional phone number, the call line remains open from 7 am to 11 pm, from Monday to Friday. The timings for Saturday and Sunday are a bit different. On a Saturday, you can contact them between 7 am and 10 pm. The timings remain the same on Sunday, i.e., 7 am to 10 pm. However, Optimum tech support is available 24 hours a day.

You can call them up regarding any form of queries, problems, and issues that you might be facing in between the Optimum hours. Optimum customer service, well known for its availability and co-operation with the user. Most businesses do not provide customer support on Saturdays and Sundays as these days considered under corporate holidays, but Optimum customer service does not miss out on these days either. The support department makes sure that the issue faced by the customer completely resolved.

Optimum Corporate Headquarters Address

The Optimum headquarters, which was previously a part of Cablevision, is located at 1111, Stewart Avenue, Bethpage, New York 11714. The corporate office remains open to customer visits for all business purposes between 7 am and 10 pm from Monday through Friday. You can get a tour of the office if you have it pre-planned for a business meeting or some customer service help that you need.

Usually, the customers do not visit the corporate headquarters for any issue resolution, they tend to opt for online support, but sometimes they may want to get their queries solved in person, in such cases, they can use the provided address.

Optimum Official Website

Their official website is: www.optimum.com 

The website is user-friendly in a lot of terms; well built and easy to navigate through. It allows you to choose a plan, change your plan, pay your bill, choose between internet, cable, and TV services, you can even choose mobile and audio plans, and get in touch with the customer service straight away if you need any help.

Optimum Live Chat

Optimum customer care has made itself available to its customers via all sorts of contact mediums. They are available via call, social media, as well as online chat support. You can get in touch with them using Optimum customer service chat page www.optimum.net/support/livepage/chat. The response is rapid compared to other forms of contact methods or mediums and thus, a lot of customers choose to get in touch with customer support via the chatroom. You can get in touch with them via the link we have mentioned above.

Optimum Online Email

If you have any problem regarding Internet, you can make use of the below email support links.

  • Email: https://webmail.optimum.net/wm3-beta
  • Pishing Mails: https://www.optimum.net/pages/phishing-alerts.html#latest-phishing-scams
  • Support: https://www.optimum.net/support/internet

Optimum Social Media Links

Optimum has taken up to social media for marketing and brand image maintenance, just like any other good business these days. It has made its presence on the leading social media platforms like Instagram, Twitter, Facebook, etc. Any customer can get in touch with them via their social handles.

Optimum Near Me

If you need to find an Optimum store near you, you can access their official store locator at www.optimum.com/stores.  

Optimum Reviews

Optimum has not had a consistently good rating throughout its lifetime. Although, amongst the customers, the firm may not have a very good name, which is due to not so good customer service, what can be concluded from this is that the airlines have been continuously working on their service with the help of the reviews provided by the user and hence have been able to maintain its business over more than 50 years. Even though the ownership of the firm may have changed, the customer support department still sticks to making the business better by using the customer reviews for improving their services.

One of the customers who have been loyal to them for more than 3 years said- ‘Optimum services are the most reliable product services that I have come across with. Their customer services are too good to be true as they always address my queries instantly. I can’t possibly opt for any other over priced network’. Yet another customer says- ‘I wanted to review the ramifications to cancel my TV and for this purpose I tried calling their customer services and they were impossibly late in getting a customer representative I could talk to. Their automated promises for call backs is a total joke. Hopeless services ever’. 

FAQs

Does Optimum have a phone service?

Yes, Optimum does have phone service to resolve customer issues at (800) 735-5379.

How do I contact Optimum?

You can contact Optimum customer service number at (800) 735-5379 or by using any of the above-provided phone numbers.

What is the Optimum customer service phone number?

The phone number of Optimum customer service is (800) 735-5379.

When can you call Optimum online customer service?

You can call Optimum online customer service from 7 am to 11 pm from Monday through Friday and till 10 pm on Saturdays and Sundays.

Is Optimum customer service available for 24 hours?

No, Optimum customer services are not available 24/7.

How do I speak to an Optimum representative?

You can call on the number of your region and get in touch with an Optimum customer care representative. The general customer care number is (800) 735-5379.

Can I pay my Optimum bill, using my phone?

You can pay your Optimum bill using your phone if it supports the Optimum official website. Also, the website provides a section for paying your Optimum bill; www.optimum.net/pay-bill

How do I speak to a live person at Optimum?

To speak to a live person at Optimum customer service, you can call on the number corresponding to your region and get in touch with a live person at Optimum. The general customer care number is (800) 735-5379.

What time does Optimum customer service close?

Optimum customer service closes at 11 pm from Monday through Friday, and at 10 pm on Saturdays and Sundays.

What is Optimum customer service number NY?

(800) 735-5379 is Optimum NY customer service number for TV Phone and Internet. It even works as Optimum cable phone number.

Verdict

Optimum customer service has proved its efficiency time and again by providing all the necessary assistance to its customers. The company handles millions of customers, their subscriptions and more in 3 different cities and still manages to function smoothly with the help of its customer support department.

Managing the bill payments, services, types of service, customer plans, etc. made easy with the help of the official Optimum website, which is quite user-friendly. Getting in touch with the customer care is also very simplified, quick and easy. Overall, Optimum customer service is performing quite well.

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